ALL shipping

Shipping occurs five to six days a week from Oregon, USA

Our standard shipping options are: USPS ,DHL , UPS

If you pay for a shipping upgrade, we will use that service.

Make sure your ADDRESS IS CORRECT AND COMPLETE. If your package arrives at someone else’s address because you gave us an incorrect address, we are NOT responsible for replacing your lost package. If we receive the package returned to us, you are responsible for the second shipping charge and will be billed before we can reship your package to the correct address. If we do not receive the package returned to us, you may place another order.

In order to see shipping options and cost, you may have to complete the purchase process past the payment method in order to view and select shipping options.

Shipping carriers may take longer than their service declares. We are not responsible if the shipping carrier is unable to achieve their delivery schedule.

We use shipping carriers and services that we trust to be reliable, however, sometimes issues occur. While we can assist you with filing a claim, we are not responsible if a shipping carrier loses or damages your package. For your protection, you may purchase insurance on your package, which would facilitate a possible refund or reshipment of your order should the carrier fail to deliver it to you.

If you receive your package and it was damaged during shipping, you must be able to provide a photo of the damaged packaging and/or the damaged item in order for us to have everything we need to file an insurance claim. A refund may not be provided if you are unable to provide photos of the damaged packaging and item for insurance purposes.

international shipping

Please email us if you are in another country and want to purchase our material. We will set up a plan, and get it sorted.

returns & exchanges

The stone business for us is a labor of love. We are elated that it is our job to find proper homes for the stones that seek us out. If you are not happy with what you receive, please let us know immediately upon delivery.

All items are sold as is but exchanges or returns are accepted within 30 days of receiving items if they are not as described. Buyer pays return shipping unless we have arranged otherwise, and we are not responsible for shipping carrier loss or damage. Items must be carefully packed with all original packaging.

We reserve the right to decide if it will be either an exchange or a return that we can offer until we receive the item(s) being returned. For exchanges and returns, we reserve the right to retain a restocking fee. The fee will be 10% of the item amount, withheld from the refund amount.